ServiLynk Privacy Policy

(Aligned with the Ghana Data Protection Act, 2012 – Act 843)

Prepared: May 2026

1. Introduction

ServiLynk (“ServiLynk”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, integrity, and security of personal data entrusted to us.

This Privacy Policy explains how ServiLynk collects, uses, stores, shares, protects, and processes personal data in accordance with the Ghana Data Protection Act, 2012 (Act 843).

By accessing or using ServiLynk’s website, mobile application, platform, or services, users acknowledge and consent to the collection and processing of personal data as described in this Policy where consent is required under applicable law.

2. Scope of this Policy

This Policy applies to all personal data processed by ServiLynk relating to:

  • Customers and platform users
  • Service providers and merchants
  • Employees and job applicants
  • Business partners and vendors
  • Website and application visitors

3. Definitions

For purposes of this Policy:

Personal Data means information about an identifiable individual, including name, phone number, email address, identification number, GPS address, payment information, photographs, or online identifiers.

Processing includes collecting, recording, storing, organizing, using, disclosing, transmitting, or deleting personal data.

Data Subject means the individual whose personal data is being processed.

Sensitive Personal Data includes information relating to health, biometrics, religious beliefs, or other categories protected under applicable law.

4. Principles of Data Processing

ServiLynk processes personal data in accordance with the data protection principles under Act 843, including:

  • Accountability
  • Lawfulness and fairness
  • Purpose specification
  • Compatibility of further processing with collection purpose
  • Data quality and accuracy
  • Openness and transparency
  • Security safeguards
  • Data subject participation

Personal data shall only be processed for lawful, specific, and legitimate purposes.

5. Information We Collect

5.1 Information Provided by Users

  • Full name
  • Date of birth
  • Gender
  • Phone number
  • Email address
  • Residential or business address
  • GPS location/address
  • Ghana Card or other identification details
  • Profile photographs
  • Service preferences
  • Communications and support inquiries