How Can We Help You?

Find a service, choose the options you need, pick a provider and a date and time, then confirm your booking.

• Open My Bookings to see the status of every booking.
• You can cancel an active booking from My Bookings. The cancellation policy shown at checkout applies.
• To change the time or address of a booking, send us a support request.

• You pay for a booking at checkout, with the payment methods shown there.
• Your payment summary is in the booking details.
• Refunds follow the cancellation policy, and the refund status is shown on the booking.
• If a payment failed, you were charged twice or a refund is missing, send us a support request with the booking details.

• Sign in to see your bookings and profile.
• ServiExperts and ServiCrews are verified before they can receive jobs: you submit your details and documents and the ServiLynk team reviews them.
• If we need more information, we ask for it in your provider account.
• If something in your account is wrong, send us a support request.

• Job requests reach you in the provider app. Accept or decline them within the time shown.
• Your completed jobs and earnings are tracked in your account.
• Payouts go to your chosen payout method.
• A ServiCrew company sees the jobs and earnings of its employees. Employees see their own.

A complaint is a service issue, such as lateness or quality. A dispute is a payment-related issue, and it can place a hold on the payment or payout.

• Customers: open My Bookings, choose the booking, then Report an Issue. You can also start it from the support request form on this page by choosing Complaint or Dispute.
• Every case gets a reference number so you can follow its progress.
• Providers: send us a support request and choose Complaint or Dispute.

• Refresh the page, or close and reopen the app, then try again.
• Make sure the app is up to date.
• If the problem continues, send a support request with a screenshot and a short description of what you were doing.