Cookies Policy
ServiLynk Cookies Policy
Prepared: May 2026
1. Introduction
This Cookies Policy explains how ServiLynk uses cookies and similar technologies when users access the ServiLynk website, mobile applications, digital platforms, or related online services.
ServiLynk is committed to protecting user privacy and ensuring that personal data is processed lawfully, fairly, securely, and transparently in accordance with applicable laws, including the Ghana Data Protection Act, 2012 (Act 843).
This policy should be read together with the ServiLynk Privacy Policy and Terms of Service.
By using ServiLynk platforms, users acknowledge the use of cookies and related technologies as described in this policy. Where required by applicable law, ServiLynk will request consent before placing non-essential cookies on a user’s device.
2. Scope of This Policy
This Cookies Policy applies to:
The ServiLynk website.
Mobile applications.
Web portals and dashboards.
Customer and provider accounts.
Digital advertisements and marketing pages.
Related online services operated or controlled by ServiLynk.
3. What Are Cookies?
Cookies are small text files stored on a user’s device when visiting a website or using an application. Cookies help platforms recognize users, improve functionality, remember preferences, analyze performance, and enhance security.
ServiLynk may also use similar technologies including:
Pixels.
Web beacons.
Software development kits (SDKs).
Local storage technologies.
Device identifiers.
Tracking scripts.
Cookies may be temporary (session cookies), persistent (stored for a longer period), first-party cookies set by ServiLynk, or third-party cookies set by external providers or partners.
4. Types of Cookies We Use
a. Essential Cookies
These cookies are necessary for platform security, user authentication, account access, payment processing, fraud prevention, core website functionality, and session management.
b. Performance and Analytics Cookies
These cookies help ServiLynk understand usage patterns, improve performance, monitor reliability, and analyze feature effectiveness.
c. Functional Cookies
These cookies remember language preferences, login details, user settings, and accessibility preferences.
d. Advertising and Marketing Cookies
These cookies may be used to deliver relevant advertisements, measure marketing effectiveness, and improve promotional campaigns.
5. Information Collected Through Cookies
Cookies and similar technologies may collect:
IP address.
Device identifiers.
Browser information.
Session activity.
Platform interaction data.
Approximate geographic location.
Referral URLs.
Usage statistics.
Network and connectivity information.
Where cookie data identifies or can reasonably identify an individual, it shall be treated as personal data under the Ghana Data Protection Act, 2012 (Act 843).
6. Purpose of Cookie Usage
ServiLynk uses cookies and related technologies to:
Maintain platform functionality.
Improve service delivery.
Enhance cybersecurity and fraud prevention.
Authenticate users securely.
Personalize user experiences.
Monitor system performance and reliability.
Support lawful marketing activities.
Improve customer support and troubleshooting.
Analyze usage trends and operational effectiveness.
7. Third-Party Cookies and Services
ServiLynk may engage third-party providers for analytics, payment services, advertising, security monitoring, fraud prevention, customer support tools, and cloud hosting services.
These third parties may place cookies or similar technologies on user devices subject to their own privacy policies and applicable laws.
ServiLynk does not control all third-party cookie technologies and encourages users to review the privacy policies of external providers where relevant.
8. User Consent and Cookie Controls
Users may:
Accept or reject non-essential cookies.
Delete stored cookies.
Adjust browser or device settings.
Disable certain tracking technologies.
Withdraw previously granted consent where applicable.
ServiLynk may provide cookie banners, pop-ups, or preference management tools to support user choice and transparency.
Disabling certain cookies may affect platform performance, security, or access to some features.
9. Cookie Retention and Duration
Cookies may remain on a device for varying periods depending on their purpose.
Session cookies are generally deleted once a user closes their browser or application.
Persistent cookies may remain until manually deleted or until their expiration period lapses.
ServiLynk retains cookie-related information only for as long as reasonably necessary for operational, legal, security, or business purposes.
10. Do Not Track (DNT)
Some browsers may transmit “Do Not Track” signals. Because there is currently no universally accepted standard for DNT responses, ServiLynk may not respond to all such signals automatically.
Users may still manage cookies through browser or device settings.
11. Children and Minors
ServiLynk does not knowingly use cookies to collect personal data from children in violation of applicable laws.
Where services are intended for adults, parents or guardians are encouraged to supervise minors’ online activities.
12. Data Protection and Security
Cookie-related personal data shall be processed lawfully and securely, retained only where necessary, and protected against unauthorized access, disclosure, misuse, or alteration.
ServiLynk implements appropriate technical, administrative, and organizational safeguards consistent with the Ghana Data Protection Act, 2012 (Act 843) and industry good practices.
13. Cross-Border Processing
Where cookie, analytics, or platform usage data is processed outside Ghana, ServiLynk shall implement appropriate safeguards designed to protect personal information in accordance with applicable legal and contractual requirements.
Such safeguards may include contractual protections, restricted access controls, encryption measures, and data processing agreements with third-party providers.
14. Limitation of Liability
While ServiLynk takes reasonable steps to protect user information and digital systems, no internet-based platform can guarantee absolute security or uninterrupted functionality.
Users acknowledge that certain third-party technologies, browser settings, network environments, or device vulnerabilities may affect cookie functionality or privacy controls.
15. Updates to This Policy
ServiLynk reserves the right to amend this Cookies Policy periodically to reflect legal and regulatory developments, technology updates, operational improvements, security enhancements, and changes in platform functionality.
Updated versions will be published through official ServiLynk communication channels and may become effective upon publication.
16. Contact Information
ServiLynk Office
Email: support@servilynk.com
Phone: +233244878784
Website: www.servilynk.com
17. Governing Law
This Cookies Policy shall be governed by the laws of the Republic of Ghana, including the Ghana Data Protection Act, 2012 (Act 843) and other applicable electronic communications and consumer protection principles.